Terms of service

Welcome to Skylos Pets. By using this website and our services, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.

1. Use of This Website

This website is provided so that individuals and businesses can browse, learn about and purchase Skylos pet products.
You agree not to misuse the site, interfere with its security or attempt to access data or areas you are not authorised to use.
Any unlawful or unauthorised use of this website or its content may result in suspension of access and/or legal action.

2. Orders and Payments

Pricing
All prices are shown in pounds sterling (GBP £) and include VAT where applicable. Delivery charges are calculated and displayed at checkout based on your delivery address, basket contents and selected shipping option.
Prices may be updated from time to time. Any change will not affect orders that have already been confirmed. In the rare case of a clear pricing mistake, we reserve the right to cancel the order and issue a full refund.

Placing an Order & Our Acceptance
When you place an order on our website, this is an offer to purchase the selected products. A contract is formed only when we send you an order confirmation email.
We may decline or cancel an order, for example if:

  • products are out of stock
  • payment cannot be processed or is flagged for security reasons
  • there is a pricing/description error
  • we detect fraudulent or suspicious activity

If an order is cancelled after payment, we will refund you in full.

Payment Methods
We accept major debit and credit cards, Google Pay, Apple Pay and any other payment methods shown at checkout.
All payments are processed through secure payment service providers to help protect your personal and financial information.

3. Your Right to Cancel

You are entitled to cancel your purchase within 14 days from the date you receive your order, in line with applicable consumer laws.

  • If you cancel before your order has been dispatched, we will refund your payment in full.
  • If your order has already been dispatched or delivered, you must return the items to us in their original condition and packaging (unless reasonably necessary to inspect them) to receive a refund.

Once we receive the returned products, we aim to process your refund within 14 days.

4. Shipping and Delivery

We deliver throughout the United Kingdom and to selected international destinations.
Indicative delivery times for standard services are typically 3–6 days, although this may vary depending on your address, the shipping method selected and carrier performance.
More detailed information, including delivery options and any applicable restrictions, is available in our Shipping Policy, which forms part of these terms.

5. Returns and Refunds

If you change your mind, we generally accept returns within 14 days of the delivery date for products that are unused, undamaged and in their original packaging (unless they are excluded for hygiene or legal reasons, as set out in our Returns Policy).
Once your return has been received and inspected, we aim to issue any applicable refund within 72 hours, to the original payment method where possible.
Please refer to our Returns Policy for step‑by‑step instructions and full conditions.

6. Privacy and Data Protection

We are committed to protecting your personal data and handling it fairly and lawfully.
Any personal information you provide to us through this website is processed in accordance with applicable data protection laws, including the UK GDPR where relevant.
Our Privacy Policy explains in detail what data we collect, how we use it, whom we share it with and your rights. By using this website, you acknowledge that you have reviewed our Privacy Policy.

7. Limitation of Liability

Nothing in these terms excludes or limits any rights you have under consumer law or our liability where it cannot be limited by law.
To the maximum extent permitted by law:

  • we are not responsible for any loss or damage arising from improper, unsafe or unintended use of our products, or for failing to follow product instructions;
  • our total liability for any claim relating to a product you purchased from us is limited to the amount you actually paid for that product.

We are not liable for indirect or consequential losses such as loss of profit, loss of business or loss of opportunity.

8. Changes to These Terms

We may update or amend these terms from time to time to reflect changes in our business, the law or our website.
Any changes will be published on this page and will apply to future use of the website and to orders placed after the updated terms are posted. We recommend reviewing this page regularly.

9. Contact Details

If you have any questions about these terms and conditions, your order or our products, you can contact us at:

Email: Info@petskylos.co.uk

We will do our best to respond promptly and resolve any issues.